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Directorate of Medical and Rural Health Services

CITIZEN CHARTER

GOVERNMENT HOSPITALS:

            This Charter seeks to provide a framework, which enables our users to know, what services are available in hospitals, the quality of services they are entitled to and the means through which complaints regarding denial or poor quality of services could be redressed.

  1. STANDARDS OF SERVICE:

Hospitals under this Directorate are General Hospitals.  They provide medical care to all the patients who come to the Hospital.  Standards are influenced by patient load, and availability of resources.  Services are free for those with the income of less than Rs.1000/- per month. All patients are treated free in casuality. 

  1. GENRAL INFORMATION:

Facilities to treat in patients and out patients are available in all hospitals.  Each hospital has qualified doctors and para medical staff.  Doctors wear white coat, Nurses and others in prescribed uniforms.  Enquiry Counters exists in O.P. Department.  Sign Boards and guidelines are fixed at strategic points for guidance.

  1. CASUALITY AND EMERGENCY SERVICES:

Casuality Services are located accessable to all the patients from the main gate.  Casuality and emergency services are available round the clock on all days.  Duty doctors and other para medical staff are available round the clock.

  1. OUT PATIENT DEPARTMENT:

General Cases:            –             7.30 A.M.            To            12.00 Noon

                                                3.00 P.M.            To            05.00 P.M.

Special Clinics:            -            7.30 A.M            To            12.00 Noon

  1. INDOOR TREATMENT:

Free treatment and Diet are provided to all poor patients.  Staff Nurse is on duty round the clock in the ward.  Admitted patients can contact the Nurse on Duty for any Medical Assistance.

  1. FACILITIES AVAILABLE:

v     Wheel Chairs and Stretchers at O.P. Department and Casuality.

v     X-Ray, ECG, Ultra Sound Scan, Clinical Laboratory with Semi Auto Analyzer, Blood Bank.

v     Ambulance Services round the Clock.

v     Grievances and Complaints Book at Chief Medical Officer’s Room.

v     Hospital Advisory Committee is there to provide the facilities and standard of services etc.,

 

SPECIALITY SERVICES:

The following special services are available in all the Head Quarters Hospitals.

Ø     Opthalmology

Ø     Dental

Ø     STD and Skin

Ø     Orthopaedics

Ø     E N T

Ø     Tuberculosis

Ø     Master Health Check up

Ø     Paediatrics

Ø     Psychiatric

C. T . SCAN:

C.T. Scan is available at all Head Quarters Hospitals to every one at a nominal rate.

I C C U:

In all the District Head Quarters Hospitals, Intensive Cardiac Care Units cater to the seriously ill heart patients with Myocardial infarction, cardiac failure etc.,

POST MORTEM FACILITIES:

All the Head Quarters Hospitals and Taluk Hospitals have facilities to do Post Mortem.

  1. TRIBAL SUB PLAN:

The Scheme is to render medical facilities to the Tribal Population in the following 4 Dispensaries.

a)    Sembulichampatti in Pachamalai Hills of Trichy District.

b)    Thoradipattu in Kalrayan Hills of Villpuram District.

c)    Melnilavur in Kalrayan Hills of Villupuram District.

d)    Kariakoil in Kalrayan Hills of Salem District.

  1. VISITORS FEE:

An entry fee of Rs.5/- is being Collected from the Visitors who come to see patients, during Non Visiting Hours. This is done in Head Quarters Hospitals only and the Amount collected is being utilized for the upkeep, sanitation and providing security to the Hospitals.

  1. DISTRICT BLINDNESS CONTROL SOCIETIES:

District Blindness Control Society is functioning in all the Districts and undertakes Conventional and I.O.L  surgery for Cataract.

  1. DISTRICT AIDS SOCIETY:

Most of the Districts have District AIDS Control Societies.  Voluntary Screening is done in all District Hospitals and Treatment is provided to prevent mother to child transmission of HIV / AIDS.

  1. COMPLAINTS AND GRIEVANCES:

There will be occasions, when our services will not be up to your expectations. In such cases, please do not hesitate to register your complaints.  It will help us to serve you better.  There is a designated Medical Officer whose name and location are displayed in the hospital for attending to all grievances.  Every grievance will duly be acknowledged.  We aim to settle your genuine complaint within 10 working days of its receipt.  Suggestions / Complaint Boxes are also provided at various locations in the Hospitals.

  1. RESPONSIBILITIES OF THE USER:

The Success of this Charter depends on the support we receive from our users.  Please try to appreciate the various constraints under which the hospital is functioning.  Please do not inconvenience other patients.  Please help us in keeping the hospitals and its surroundings neat and clean.  Please the use the facilities of the hospital with care.

Beware of touts.  The hospital is non smoking zone. Please provide useful feed back and constructive suggestions to the Medical Superintendent / Medical Officer of the respective hospitals.

 

Director of Medical and Rural Health Services