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DIRECTORATE OF MEDICAL AND RURAL HEALTH SERVICES
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GOVERNMENT HOSPITALS:
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??????????? This Charter seeks to provide a framework, which enables our users to know, what services are available in hospitals, the quality of services they are entitled to and the means through which complaints regarding denial or poor quality of services could be redressed.
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Hospitals under this Directorate are General Hospitals.? They provide medical care to all the patients who come to the Hospital.? Standards are influenced by patient load, and availability of resources.? Services are free for those with the income of less than Rs.1000/- per month. All patients are treated free in casualty.?
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Facilities to treat in patients and out patients are available in all hospitals.? Each hospital has qualified doctors and paramedical staff.? Doctors wear white coat, Nurses and others in prescribed uniforms.? Enquiry Counters exists in O.P. Department.? Sign Boards and guidelines are fixed at strategic points for guidance.
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Emergency services are available round the clock on all days. Duty doctor is available at all hours.
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General Cases Timings :??????????? ???????? 7.30 A.M.??????? To??????? 12.00 Noon
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Special Clinics Timings :??????????? -?????????? 7.30 A.M???????? To??????? 12.00 Noon
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Free Diet are provided to all poor patients.? Staff Nurse is on duty round the clock in the ward.? Admitted patients should contact the Nurse on Duty for any Medical Assistance.
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X-Ray, Ultra sound Scan, E.C.G. Clinical laboratory with Semi-Auto Analyzer, Blood Bank, Wheel Chairs and Stretchers at O.P. Department and Casualty. Ambulance Services round the Clock. Grievances and complaints can be made to the Civil Surgeon Medical Officer in-charge. Hospital Advisory Committee is there to improve the facilities, standard of service, etc.
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POST -MORTEM FACILITIES:
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All the Head Quarters Hospitals and Taluk Hospitals have facilities to do Post Mortem.
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SPECIALITY SERVICES:
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??? Head Quarters Hospitals have the following special services:-
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C. T . SCAN:
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All the Head Quarters Hospitals are provided with C.T. Scan.
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District Blindness Control Society is functioning in all the districts and undertakes conventional and I.O.L surgery for cataract.
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In all the District Head Quarters Hospitals, Intensive Cardiac Care Units cater to the seriously ill heart patients with Myocardial infarction, cardiac failure etc.,
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????? Most of the Districts have District AIDS Control Societies. Voluntary Counseling and Testing is done in all District Hospitals and treatment is provided to prevent mother to child transmission of HIV/AIDS.
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???? There will be occasions when our services will not be to your expectations. Please do not hesitate to register your complaint. It will only help us to serve you better. There is a designated Medical Officer whose name and location are displayed in the Hospital for attending to all grievances. Every grievance will be duly acknowledged. We aim to settle your genuine complaint within 10 working days of its receipt. Suggestions/Complaint boxes are also provided at various locations in the Hospital.
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????? The success of this charter depends on the support we receive from our users. Please try to appreciate the various constraints under which the Hospital is functioning. Please do not cause inconvenience to other patients. Please help us in keeping the hospital and its surroundings neat and clean. Please use the facilities of this hospital with care.
??????????? Beware of touts. The Hospital is a Non-smoking zone. Please provide useful feedback and constructive suggestions. These may be addressed to Medical Superintendent of the Hospital.
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