BetterBelp Reviews 2024: Is It The Right Online Therapy?

betterhelp reviews

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  • Fully compliant with HIPAA law
  • Safe and secure platform
  • Affordable therapy
  • Option of anonymity
  • 23,000 licensed therapists
  • 2 million patients got treated
  • Frequent live sessions than competitors

Brand Information

  • 23,000 Licensed professional counselors
  • 20 plus interactive live sessions
  • Therapists with 3 years of experience
  • Offers switching therapists anytime
  • Frequent live sessions than competitors
  • They provide discounts and financial aid

Medical Benefits

  • Betterhelp’s therapists helped 2 million patients
  • Individual, couples, and teen counseling 
  • For mental health issues
  • They offer services for a relationship counselor
  • They offer services for stress, anxiety 
  • They also have in-person sessions

Sign Up Now

10% Off First Month: HEALTHCANAL

About The Brand

BetterHelp is an online therapy that is popular among the online therapy platforms that offer online counseling services to people with mental health issues[1]. Betterhelp was started in 2013, presently it is one of the largest online counseling sites. BetterHelp pairs each of their customers with a licensed mental health counselor. BetterHelp therapists have an experience of over 3 years or 1000 hours of clinical experience.

Betterhelp has helped over 2 million patients with severe mental illness. Betterhelp offers over 20 live interactive sessions. In addition to this, they conduct more live sessions compared to other online therapy platforms. They offer options like chat, video call, or phone. Betterhelp also offers guided journaling which helps keep track of clinical symptoms. Furthermore, they also offer instant messaging and group sessions. Betterhelp also offers financial aid and discounts. They are compliant with HIPAA law[2]. Coming to privacy and security, BetterHelp is a safe and secure platform. It also has the option of anonymity. 

After finding the right therapist who matches your needs, Betterhelp gives you access to unlimited messaging, real-time therapy sessions weekly via live chat, video call, or phone call. Betterhelp website is easy to access on both phones and desktops.

What Is BetterHelp? Who Should Try It?

As mentioned earlier, BetterHelp is one of the largest online therapy platforms with over 23,000 licensed professional counselors. The headquarters of Betterhelp is in Mountain View, California. Better help offers psychiatric services such as counseling sessions online for mental health[3] problems and relationship counseling. They offer online therapy for individuals, teens, and couples.  

Unlike traditional therapy sessions, BetterHelp online therapy counseling sessions happen through live chat, online messaging, phone, or video sessions. One can access Betterhelp therapy via computer, smartphone, or tablet. 

Betterhelp offers online therapy from psychologists[4], relationship and family therapists, clinical social workers, and therapists licensed under medical boards. To be a Betterhelp therapist a counselor needs to have a doctorate or master’s degree in their field with 3 years or 1000 hours of clinical experience. 

Furthermore, it evaluates therapists through a four to five-week process. In this process, they verify the license and the therapists should take up a case study exam that gets reviewed by a senior clinician. According to Betterhelp, only 15% of therapists are qualified for their job.

If you are dealing with any mental health conditions such as stress, anxiety, or depression. post-traumatic stress disorder, bipolar disorder, addiction, sleep disorders, eating disorders, existential crisis, grief, low self-esteem, problems in the relationship, parenting, family and marital conflicts, trauma, anger issues, LGBTQ issues, religion, or any other mental health issues. Betterhelp offers services for all the above-mentioned mental health problems. Betterhelp has counselors who are specialized in helping with these issues.

Betterhelp may also help you achieve your goals and also be a great choice if you are someone seeking therapy to lead a meaningful life. However, Betterhelp may not help you if your thoughts are about hurting yourself or about suicide. 

Betterhelp also offers webinars with therapists. In addition to this BetterHelp website has articles on a wide range of topics, Betterhelp’s guided journaling is one of the outstanding features that help you keep track of the progress in clinical symptoms. Journaling is a useful habit that encourages mindfulness. It requires a few minutes to note down each day. Your journal cannot be viewed by anyone. However, you can share some entries with your therapist or choose to share all of them. You can also export your journal into a downloadable file and keep a copy separately from the platform.

Is BetterHelp Legit?

Yes, the Betterhelp platform is a legitimate online therapy site that is trustworthy. It is one of the leading and largest online therapy with over 23,000 experts in professional counseling. Their therapists hold a doctorate degree in this field. So far Betterhelp has helped over 2 million patients. And the Betterhelp review speaks for this company. Betterhelp is fully compliant with HIPAA law and it is safe and secure like traditional in-person therapy. Moreover, it is more affordable in many aspects than traditional therapy. Furthermore, they also know that finding an appropriate therapist is the key to successful treatment. So, they let you change therapists until you find an amazing therapist who can gain insight into your problems. 

Feature Product & Coupon



  • Licensed therapists with 1000 hours of clinical experience
  • Frequent live sessions compared to online therapies
  • Can switch therapists anytime
  • They offer financial aid and discounts

Sign Up Now

10% Off First Month: HEALTHCANAL

How Does BetterHelp Work?

After signing up to Betterhelp,  Betterhelp matches your needs with a therapist based on the questionnaire, you can also browse your own therapist through their directory. However you do not have to continue with the same therapist, you can switch to a new therapist if unsatisfied. Betterhelp then provides you access to the therapy room where you can privately text the therapist.  You also get access to Betterhelp’s live video sessions, live chat sessions, phone sessions, and unlimited messaging. 

Coming to privacy and safety, BetterHelp uses 256-bit encryption for all the text messages between you and the therapist. Furthermore, they use multiple 4- AWS centers for privacy protection and optimized security. In addition to this, they have an option to “shred” the messages with just a click. The messages exchanged during the therapy with the therapist will no longer appear.

Betterhelp does not provide medical advice or an official diagnosis of mental health problems. They do not prescribe medication for your problem. Lastly, BetterHelp is not covered by health insurance companies.

What Does BetterHelp Treat?

Betterhelp treats mental health conditions like stress, anxiety, depression, eating disorders, trauma, grief, anger, bipolar disorder, self-esteem issues, substance abuse, addiction, relationship problems, parenting, family conflict, and sexual orientation. LGBTQ counseling, teen counseling. 

They offer couple therapies, teen counseling, individual therapy, and group therapy sessions. They offer counseling through talk therapy, live video sessions, live chat, phone calls, and messaging. 

Sign Up For BetterHelp 

To get the most out of BetterHelp services, you would have to register yourself for an account. Then, you can proceed with their online therapy services. Moreover, the sign-up process of Betterhelp is straightforward, without any hassles. However, the registration form is a bit lengthy. It is because they try to assess as much as they can, to provide you with the best service possible.

In this section, we are going to discuss how you can sign up for BetterHelp in three simple steps. Without further ado, let us do it:

Step 1: Choosing The Therapy Type

Firstly, make sure that you visit the official website of BetterHelp. You can do so, by clicking on the link here, on our website. Then, when you are on the official homepage, click on the “Talk to a therapist” tab to initiate the registration process.

On the sign-up page, you will have to choose the type of therapy you are looking for. The three options are individuals, couples, and teens. Pick the appropriate one according to your requirements.

Step 2: Enter Your Basic Details

Then, you will have to answer several questions such as your gender, age, sexuality, relationship status, mental health status, and many similar others. These answers offer better insight into your circumstances, which in turn, helps BetterHelp to offer accurate services.

Also, BetterHelp makes sure that this information is kept confidential. You do not have to worry about your details getting out. Once you finish the questionnaire, you will be moved to the final step. 

Step 3: Completing The Registration

Now, on the final step of the registration process, you have to enter your name, email address, and pick a strong password. When you are done with that, check your email inbox for a verification code. The 3-digit verification code has to be entered on the Betterhelp verification page to complete the signup process. 

Benefits Of Using BetterHelp

Betterhelp paves the way towards healing from issues such as grief, trauma, and post-traumatic stress disorder[5], eating disorder, bipolar personality disorder, stress, anxiety, and depression. Apart from these their articles on various issues are quite informative and helpful in gaining insight into your problems. They also offer guided journaling to track your clinical progress. 

Apart from these, BetterHelp online therapy may also help you lead a meaningful and more fulfilling life. Their counseling sessions may help you think clearly and make it easy to achieve your goals. Betterhelp may also help in situations like sudden transitions in life such as losing a job, love failure, changes in life, and grief. 

As mentioned earlier, BetterHelp helps teens through teen counseling for addiction, substance abuse, anger, and self-esteem issues. Betterhelp also offers counseling sessions on family conflicts, couples and relationship counseling.

Alternative Choice To BetterHelp



See Talkspace Review

  • Counselors with 3000 plus hours of clinical experience
  • Constant access to the counselors
  • Offers live video session
  • Some insurance plans cover it
  • It offers couples therapies
  • Many monthly subscription plans are available
  • It has age restrictions
  • Group sessions are unavailable


See Regain Review

  • Relationship counseling with licensed therapists
  • Live virtual sessions with partner and therapist
  • Offers 24/7 messaging with therapists 
  • A detailed questionnaire to find your needs
  •  Safe and secure platform
  • Affordable pricing compared to competitors
  • 3-way phone calls or video sessions unavailable
  • Therapists do not diagnose or prescribe medications

Find The Best BetterHelp Counselors Near Me?

Betterhelp provides a simple, efficient, and straightforward platform to find counselors. Since it is completely online, you can do it right from the comfort of your home. There are thousands of counselors to choose from. Moreover, BetterHelp makes it easier to filter counselors based on your preferences.

Also, BetterHelp pricing is one of the best in the industry, as their prices are very much affordable to almost everyone. If you are trying to find the best BetterHelp counselors near you, you will have to sign up for an account. Simply click on this link and visit the official website of BetterHelp. And then, follow the signup process steps we have discussed earlier. 

BetterHelp Reviews: What Do Real Users Say?

Betterhelp has been in the business for quite a while. Ever since its inception, the company has helped thousands of people through its excellent set of services. This company has been positively rated across different internet platforms. Here are a few reviews of the real users who have taken the services of BetterHelp.

“I’ll be honest, I was a bit leery at starting online counseling/therapy, but I’m glad I took the plunge. Everyone working on the platform is kind and willing to work with you, from initial pricing to checking up on you during the actual process. I am definitely looking forward to continuing this.”


“My counselor at Better Health has always been extremely informative and gives me lots of great tools to help myself with my crisis. She reads and responds to my journal entries (with my permission) which in turn helps me!”


“I do not have time for traditional settings and so just being able to hop on a video chat and message my therapist throughout the week is super helpful. This program has helped me a lot! Definitely worth a shot if you are on the fence”


Final Thought: Is It Worth Trying?

Betterhelp’s highly qualified therapists, the hassle-free sign-up process, and the option of anonymity make this platform a great option for online counseling services. Furthermore, the easy accessibility of their app and website makes Betterhelp a must-try.  Unlike in-person therapy, the therapist’s availability at Betterhelp is tremendous and makes it easy to switch therapists until you find the therapist that matches your needs. Considering all these aspects, Betterhelp’s cost is more reasonable than traditional in-person therapy. Lastly, compared to other online counseling services, BetterHelp therapy is more affordable.

Frequently Asked Questions

How is BetterHelp better than in-office therapy?

Finding the therapist that suits you best becomes very difficult in traditional therapy. Betterhelp has 23,000 therapists and it also offers you the option to switch therapists if not satisfied.

Who needs Betterhelp therapy?

Betterhelp offers online counseling services for various conditions. Few common conditions like stress, anxiety, depression, low self-esteem, relationship, and family conflicts are a few of them.

Does BetterHelp come under health insurance policies?

No. BetterHelp is not covered by any health insurance policies, however, contact them for additional details.

Does BetterHelp help in official diagnoses of mental health problems?

No, BetterHelp counselors cannot diagnose the mental health condition.

Do BetterHelp counselors prescribe medications?

No, BetterHelp therapists do not prescribe medications.

How can I contact BetterHelp for queries?

You can reach out to BetterHelp customer service at [email protected].

+ 5 Sources

Tnhealth has strict sourcing guidelines and relies on peer-reviewed studies, academic research institutions, and medical associations. We work mostly with peer-reviewed studies to ensure accurate information. We avoid using tertiary references. You can learn more about how we ensure our content is accurate and current by reading our editorial policy.

  1. Häfner, H. (1985). Are Mental Disorders Increasing over Time? Psychopathology, [online] 18(2-3), pp.66–81. Available at: 
  2. ‌Anon, (2021). Health Insurance Portability and Accountability Act of 1996 (HIPAA). [online] Available at: 
  3. ‌Harvey, A.G. and Gumport, N.B. (2015). Evidence-based psychological treatments for mental disorders: Modifiable barriers to access and possible solutions. Behaviour Research and Therapy, [online] 68, pp.1–12. Available at:
  4. ‌Bower, P., Knowles, S., Coventry, P.A. and Rowland, N. (2011). Counselling for mental health and psychosocial problems in primary care. Cochrane Database of Systematic Reviews. [online] Available at:
  5. ‌Turgoose, D., Ashwick, R. and Murphy, D. (2017). Systematic review of lessons learned from delivering tele-therapy to veterans with post-traumatic stress disorder. Journal of Telemedicine and Telecare, [online] 24(9), pp.575–585. Available at:


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